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The impact of ‘Live Chat’ on your brand
25% of all businesses have live chat on their websites. That’s massive. It’s not just about ensuring more sales. It’s about your brand too: having live chat, even if only during ‘business hours’, shows that you care about your customers. In fact, 52% of consumers say they are more likely to purchase from a company […]
Protecting your brand online
This is a growing issue and one that will be increasingly exercising us digital marketers as the internet becomes more ubiquitous and less easy to control. It’s something we all ought to know about and even be familiar with, as it’s our jobs which are on the line when things go wrong! With this in […]
My five top tips for creating Brand ‘Premiumisation’
‘Premiumisation’ of brands has bridged a gap between the desirability of the luxury world and the operation and necessity of the mass market. However as a lot of brands look to ‘premiumise’ their offers, the way to express this new focus on distinctiveness has to be more than simply skin deep – it’s not just […]
Five steps to improve brand culture
The technique that everyone in B2B marketing should be using. In this brilliant article published by CIM on their ‘Exchange’ page Sam Waterfall, Founder and Expert Consultant at Obvious Marketing, talks about how best to use social media in ‘relationship marketing’ – the holy grail of all companies involved in high value B2B sales. Clever […]
Responsive design rules!
Fact: 61% of web traffic now comes from mobiles! Yet how many websites are mobile friendly? Apparently only 33% of Fortune 100 companies (source: Tech Crunch). As it happens, I can’t remember when we at Marcom last designed a site that wasn’t responsive. I obviously need to be directing my New Business efforts at Fortune […]
Thomas Heatherwick – the UK’s greatest showman and designer?
There are not many great idiosyncratic designers around at the moment: the fierce competition of the global economy and the homogenisation of culture enforced by the dictators of Silicon Valley has put paid to the individualism on which showmanship feeds. But one man has bucked the trend: Thomas Heatherwick stands head and shoulders above the […]
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